Unified Inbox
One inbox for every text, Facebook message and DM
RytherOS Unified Inbox is a shared inbox that collects text messages, Facebook Messenger, Instagram DMs and web chat for a home-service team in one place. An AI agent answers each new conversation, qualifies the job and offers booking times. Your team sees every thread and can take over any chat.
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Which channels come into the RytherOS inbox?
RytherOS Unified Inbox brings in SMS, Facebook Messenger, Instagram DMs, WhatsApp and the chat widget on your website. Each connected number and Page shows up on its own, so you can filter to one channel or see them all together. Replies your team sends from Facebook's own Page inbox still show up in RytherOS, so the conversation history stays complete.
Can I manage Facebook lead form leads and texts in the same place?
Yes, with one setup step. Facebook doesn't send Lead Ads straight to RytherOS. A connector like Zapier, Make or Pabbly passes each new lead to a RytherOS automation. The automation creates the contact, assigns an AI agent and sends the first message. After that, the lead's replies land in the same inbox as your texts and DMs.
What does the AI do in the inbox?
The RytherOS AI agent answers new conversations the moment they arrive, asks your qualifying questions and offers open times on your connected calendar. It works from instructions and knowledge you approve. When a conversation needs a person, it hands the chat to your team. You can also keep a channel manual: set it so no one answers automatically, and its messages still land in the inbox for your team to reply to.
How does my team work the inbox together?
Everyone on the team works from the same inbox. You can assign a chat to a teammate, limit a login to certain agents or channels, or show someone only the chats assigned to them. When a teammate replies, the AI pauses for that contact so nobody talks over each other. If the same person messages you on two channels, RytherOS can link the conversations, and follow-ups then go only to the channel they used most recently.
What about missed calls?
If your business number is connected for SMS through Twilio, RytherOS can text back a missed call. When the caller replies, the conversation lands in the inbox and the AI agent picks it up. This works on eligible numbers only. The Missed-Call Text-Back page lists which numbers qualify.
| Channel | AI replies | Follow-ups after the customer goes quiet |
|---|---|---|
| SMS | Yes | Yes, on the schedule you set |
| Facebook Messenger | Yes | Only within 24 hours of the customer's last message (Meta rule) |
| Instagram DMs | Yes | Only within 24 hours of the customer's last message (Meta rule) |
| WhatsApp Business | Yes | Yes. After 24 hours, only with approved templates |
| Website chat | Yes | Yes, on the schedule you set |
Frequently asked questions
Does RytherOS Unified Inbox include Facebook Messenger and Instagram DMs?
Yes. Connect your Facebook Page and Instagram account, and Messenger and Instagram conversations come into the same inbox as your texts.
Does RytherOS connect directly to Facebook Lead Ads?
No. Facebook doesn't send lead form leads directly. A connector such as Zapier, Make or Pabbly passes each lead into a RytherOS automation, which starts the conversation.
Can my team reply by hand in RytherOS Unified Inbox?
Yes. Anyone with access can reply in any chat. When a teammate steps in, the AI pauses for that contact.
Can the AI follow up on Facebook Messenger after a day?
No. Meta only allows a business to message someone within 24 hours of their last message. Follow-ups on Messenger and Instagram have to fall inside that window.
Can I keep the AI off on one channel?
Yes. Set that channel so no one answers automatically, and its messages still land in the inbox for your team.
See every lead in one inbox.
Bring the tools and handoffs your team already uses. We can map a practical next step around your workflow.
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